How to get your companion card in NSW

How to Get a Companion Card in NSW

If you or someone you support is living with a significant and lifelong disability, you may be eligible for a Companion Card in New South Wales (NSW). This card is designed to ensure people who require lifelong attendant care can attend participating venues and events without paying for their support person’s ticket. It’s about inclusion, independence, and dignity—making community access more affordable and fair.

Here’s a step-by-step guide to help you understand the Companion Card and how to apply for one in NSW.

What Is the Companion Card?

The NSW Companion Card is issued by the NSW Government and allows cardholders to bring a support person to participating venues and events without extra cost for their companion’s entry.

It’s recognised at a wide range of places, including:

• Cinemas

• Sporting events

• Museums

• Public transport

• Concerts and festivals

Who Is Eligible?

To be eligible, the person applying must:

• Be a permanent resident of NSW

• Have a significant and lifelong disability

• Be unable to access most community activities without attendant care

• Require assistance with mobility, communication, self-care, or decision-making

Note: The card is not means-tested and is not limited to NDIS participants.

How to Apply for a Companion Card

1. Download the application form
   Visit the official NSW Companion Card website and download the application form or request a printed copy by calling 1800 893 044.

2. Complete the form
   You’ll need to provide personal information, describe the type of care required, and have a health or disability professional complete part of the form.

3. Include two passport-style photos
   These must be recent and meet ID photo guidelines.

4. Submit your application
   You can return the completed form by mail to:

   Companion Card: NSW PO Box 3241 Redfern NSW 2016

How Long Does It Take?

Once submitted, the review process usually takes 4 to 6 weeks. If successful, you’ll receive your Companion Card in the mail.

What If You're Not Eligible?

If you're unsure about your eligibility, it's still worth contacting the Companion Card team. They can provide guidance or refer you to other support services, such as the NDIS, My Aged Care, or local council services.

Need Help Applying?

If you need assistance filling out the form, your support worker, carer, or service provider can help you complete the application. You can also reach out to the Companion Card team on:

📞 1800 893 044
📧 companioncard@facs.nsw.gov.au

Final Words

The NSW Companion Card is more than just a ticket—it’s a step toward accessibility and equality. It recognises the importance of community participation and ensures no one misses out simply because they need a helping hand.

If you or someone you care for meets the criteria, applying is a small effort that can make a big difference.